For merchants
Book a locker, pay by M-Pesa, assign a rider or deposit the parcel yourself.
USSD now live on SafaricomDial *657*090#Smart lockers
Smart lockers
for for
faster merchant
deliveries.
Our merchant platform and M-Pesa payments are live. We’re preparing the first locker installations, with the Nairobi pilot targeted for November 2026. Register for merchant onboarding or hosting a locker.
Pilot
installations next
OTP
secured slots
SMS
customer flow
ILLUSTRATIVE LOCKER
Sample view · not a live location
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Parcel status
WHO WE ARE
NAIROBI PILOT TARGET
November 2026
A PRODUCT OF
We are building Kenya's automated parcel pickup network.
Smartdrop gives merchants, riders, customers, and site owners a simple way to move parcels without queues, missed calls, or door-to-door waiting.
Merchant platform and M-Pesa payments live
QR web flow and one-time access codes
Pilot cabinet installations next
USSD live on Safaricom: *657*090#
PILOT READINESS · OCTOBER 2026
Software ready. First sites next.
The software runs end to end with a demo cabinet and simulator. No field cabinets are installed yet. Site agreements, installation dates and customer access hours will be confirmed before each location opens.
Live
MERCHANT PLATFORM & M-PESA
Next
FIRST FIELD INSTALLATIONS
Live
USSD ON SAFARICOM
How it works
Three steps from merchant shelf to customer pickup.
Step 1
Book and pay
Use the merchant app or dial *657*090# on Safaricom. Choose the cabinet and door size, add the customer and pay by M-Pesa within the booking payment window. Once payment is confirmed, assign a rider or deliver it yourself.
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Step 2
Deliver to locker
The rider, or you, receives SMS deposit instructions. At the cabinet, scan its QR code or dial *657*090# on Safaricom and follow the deposit menu. Place the parcel in the correct door and close it. The system confirms door events and notifies the customer.
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Step 3
Customer collects
The customer receives the location, door and pickup details by SMS. At the cabinet, scan the QR code or dial *657*090# on Safaricom and follow the pickup menu using the one-time code. Pay any storage balance before unlocking, then take the parcel and confirm collection.
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WHY US
Services that make parcel pickup work end to end.
Smartdrop connects the merchant app, locker QR flow, SMS OTPs, and operational support into one pickup network.
No door-to-door delays
Customers collect when it suits them, so your team spends less time coordinating calls and addresses.
Secure OTP access
Every deposit and collection is tied to a unique code, slot, and parcel record.
M-Pesa booking payments
Pay reservation and storage fees by M-Pesa through Co-op Bank, with payments linked to a booking reference.
Rider-friendly QR flow
Riders scan the cabinet QR code and follow secure deposit instructions in their browser. No rider app is required.
WHAT WE HAVE
Smartdrop solutions for each handoff.
Merchant Drop-Off
For online sellers and shops moving parcels into secure pickup points.
Rider Deposit Flow
For delivery teams that need a fast QR and PIN handoff at the locker.
Customer Collection
For recipients collecting with SMS OTPs without downloading an app.
Host a Locker
For properties proposing a convenient parcel pickup point, with site suitability assessed before installation.
Features
Delivery infrastructure that feels simple to everyone.
Smartdrop connects the merchant app, locker QR flow, SMS OTPs, and operational support into one pickup network.
M-Pesa booking payments
Pay reservation and storage fees by M-Pesa through Co-op Bank, with payments linked to a booking reference.
Rider-friendly QR flow
Riders scan the cabinet QR code and follow secure deposit instructions in their browser. No rider app is required.
Merchant visibility
Track parcels from creation to deposit, locker storage, and final customer pickup.
Secure OTP access
Every deposit and collection is tied to a unique code, slot, and parcel record.
No door-to-door delays
Customers collect when it suits them, so your team spends less time coordinating calls and addresses.
Reliable launch support
TRUKFLOW helps onboard teams, define locker zones, and tune delivery operations.
USSD · live on Safaricom
A basic phone is enough.
SmartDrop USSD is now live on Safaricom. Book, deposit and collect using a simple phone menu. No smartphone, app download or mobile data is needed for the USSD flow.
Dial on your Safaricom line
*657*090#
Open your phone’s dialler, enter the code and press call using your Safaricom SIM. Follow the on-screen menu to continue.
Locker deposit and collection are available at pilot sites once those sites open.
For riders
See assigned parcels and open the correct door when you arrive at the cabinet.
For customers
Check waiting parcels, pay storage if due, open the door and confirm collection.
Merchant PINs, pickup codes and a cabinet site code protect access. Keep your codes private; our team can help if you are locked out.
Register for pilot updatesProposed pilot locations
Launching around the routes customers already use.
Phase 1 targets 10 Nairobi locations. These are proposed areas, not operational cabinets or confirmed host agreements. No field cabinets are open yet. Installation dates and customer access hours will be published after each site is confirmed.
Site status: Proposed → Confirmed for installation → Open for collections. Opening hours depend on each host site.
Proposed area · not open
ProposedAnniversary Towers / KCB Plaza
High-footfall commercial lobby
See the platform in action
From booking to a confirmed collection.
Request a guided demonstration of the merchant app, M-Pesa payment flow and parcel collection. Demonstrations currently use a demo cabinet or cabinet simulator while field installations are prepared.
Request a demoPayments linked to each booking
M-Pesa payments through Co-op Bank have a booking reference, with payment matching and exceptions handled by our finance team.
Door events are confirmed
The system checks cabinet responses to opening commands and alerts operations when a door does not respond.
A team watching the network
Our control room brings cabinet status, parcel history and payment records together so support can investigate a problem.
Pricing
Reserve any locker for KES 50.
The merchant pays a fixed reservation fee at booking. Recipients get 6 free hours after parcel deposit, then pay the hourly storage rate for their locker size. Locker bookings will be available at confirmed pilot sites once they open.
Small Locker
Compact storage for slim parcels and everyday essentials.
- Merchant reservation fee
- KES 50per booking
- Paid by merchant at booking
- Recipient storage fee
- KES 10/ hour
- Paid by recipient after the first 6 free hours
- H 10.7cm x W 33cm x D 50cm
- Purse / Documents
Medium Locker
A flexible option for bags, backpacks, and daily deliveries.
- Merchant reservation fee
- KES 50per booking
- Paid by merchant at booking
- Recipient storage fee
- KES 15/ hour
- Paid by recipient after the first 6 free hours
- H 21.7cm x W 33cm x D 50cm
- Handbag / Backpack
Large Locker
More room for bigger bags and bulkier parcel pickups.
- Merchant reservation fee
- KES 50per booking
- Paid by merchant at booking
- Recipient storage fee
- KES 20/ hour
- Paid by recipient after the first 6 free hours
- H 34.1cm x W 33cm x D 50cm
- Travelbag / Backpack
6 free hours for collection
Recipients have 6 hours from parcel deposit to collect without a storage fee. After that period, storage charges apply at the rate shown for the locker size and must be paid before the door opens for collection. The merchant's reservation fee is separate. The usual 72-hour collection deadline does not extend the free storage period.
FAQ
Booking, payments and collection.
Can't find what you need? Reach out to the team directly.
Contact usWho is Smartdrop for?
Smartdrop is built for Kenyan merchants, e-commerce sellers, delivery companies, and any business that needs a reliable, customer-friendly last-mile pickup solution. If you're losing sales to failed deliveries or spending too much time coordinating collections, Smartdrop is for you.
Does a customer need the TRUKFLOW app?
No. Customers receive an SMS with the location, door and pickup details after deposit. At the cabinet, they can scan its QR code to open the locker web page or dial *657*090# on a Safaricom line and follow the pickup menu using their one-time code. Any storage fee due must be paid before the door opens.
How does a rider deposit a parcel?
After booking and payment, the merchant assigns a rider or delivers the parcel personally. The person depositing follows the SMS instructions at the cabinet, using its QR web flow or dialling *657*090# on Safaricom for the USSD deposit menu. They place the parcel in the correct door and close it. The customer is then notified.
What happens if a customer enters the wrong OTP?
Access is rejected if the code is incorrect. Repeated incorrect attempts can temporarily lock access. Check the latest SMS and follow any retry guidance. If you are still unable to collect, contact SmartDrop support rather than sharing your code with someone else.
Where will lockers be located?
Phase 1 targets 10 locations across Nairobi. The map shows proposed areas, not operational cabinets or confirmed host agreements. No field cabinets are open yet. The pilot is targeted for November 2026; installation dates and customer access hours will be published for each confirmed site.
Can Smartdrop work with my existing delivery team?
Yes. Your current riders or staff can use the cabinet QR flow without installing a rider app. Our team will explain the deposit process during onboarding.
Who pays the booking and storage fees?
The merchant pays KES 50 per booking. Recipients have 6 free hours from parcel deposit. After that, the recipient pays KES 10, 15 or 20 per hour for small, medium or large lockers. Any storage balance must be paid before unlocking for collection.
What if my M-Pesa payment fails or the reservation expires?
A booking is confirmed after payment. Unpaid reservations expire and the door is released; follow the payment window shown during booking. If no money was deducted, you can start a new booking. If money was deducted but the booking is missing, contact support with the payment reference before paying again.
What if payment arrives after my reservation expires?
The system can restore the booking if the door is still available. Otherwise, the payment is flagged for refund handling. Contact support with your booking or M-Pesa reference for help. The team will confirm the next steps and expected timing for your case.
Is the collection deadline the same as free storage?
No. The free period is 6 hours from deposit. Unless otherwise communicated, the collection deadline is 72 hours; storage charges can apply before that deadline. Uncollected parcels may be returned to the sender. Contact support if you cannot collect on time.
What if my SMS is missing or the locker will not open?
Check that you are at the correct cabinet and using the latest pickup details. Contact SmartDrop with your parcel reference and cabinet location if the SMS is missing or the door will not open. The operations team can review door events and payment status. Never force a door or share your PIN or pickup code.
Can I use a basic phone without mobile data?
Yes. SmartDrop USSD is live on Safaricom. Dial *657*090# using your Safaricom SIM and follow the on-screen menu. Merchants, riders and customers can use the service without an app or mobile data. Physical deposit and collection depend on pilot site availability.
Nairobi pilot · target November 2026
Be part of the first installations.
Register as a merchant or propose a host site. We’ll follow up about onboarding, site suitability and confirmed opening dates.
No field cabinets are open yet. Registering your interest does not reserve a locker or confirm a host agreement.
Merchants: tell us where you deliver and your daily parcel volume.
Hosts: tell us about your site, customer access and available space.